MoodOn
Journal & Mood Tracker
MoodOn
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Frequently Asked Questions (FAQ) - MoodOn: Journal & Mood Tracker

Application Name: MoodOn: Journal & Mood Tracker
Package Name: com.selfcare.moodtracker.moodon
Developer Name: Simplify Apps Studio
Support Email: my.feedback@yahoo.com
Official Website: https://simplifylifeapps.com/

Table of Contents

  1. 1
    General Information
  2. 2
    Privacy & Security
  3. 3
    Mood Tracking & Journaling Features
  4. 4
    Cloud Backup, Sync & Export
  5. 5
    Reminders & Notifications
  6. 6
    Subscriptions & Purchases
  7. 7
    Important Health Disclaimer
  8. 8
    Customer Support

1. General Information

Q1.1: What is MoodOn: Journal & Mood Tracker?

MoodOn is a personal self-care, mood tracking, and reflection application designed to help you track your emotional well-being, log sleep quality, record written or audio journal entries, draw visual sketches on a digital canvas, organize entries with custom tags, and gain actionable insights through visual analytics and "Year in Pixels" grids.

Q1.2: Is MoodOn free to use?

Yes! MoodOn is completely free to download and offers full access to core mood tracking, journaling, local storage, custom tags, and basic statistics. We also offer an optional MoodOn Premium Membership that unlocks unlimited cloud storage, advanced chart insights, PDF exports, and an ad-free experience.

Q1.3: Who developed MoodOn?

MoodOn is developed and operated by Simplify Apps Studio.

2. Privacy & Security

Q2.1: Is my journal data private and secure?

Yes, absolutely. MoodOn is built with a local-first privacy architecture. By default, all your journal entries, mood notes, drawings, and voice recordings are stored locally on your device. If you do not enable cloud backup, your data never leaves your device. When you enable cloud sync, your data is encrypted during transmission (TLS/HTTPS) and stored securely in private Google Firebase servers accessible only by you.

Q2.2: Do I need an account to use MoodOn?

No. You can use MoodOn in offline/guest mode without creating an account or providing an email address. Creating an account or signing in via Google or Apple is only required if you choose to enable cloud backup and multi-device sync.

Q2.3: How do I set up PIN or Biometric App Lock?

To protect your journal from unauthorized local access:

  1. 1
    Open MoodOn.
  2. 2
    Go to Settings -> Security & Privacy.
  3. 3
    Toggle on Enable Passcode / PIN Lock or Enable Biometric Unlock (Fingerprint / Face Unlock).
  4. 4
    Set your security PIN or authenticate with your device biometrics.

Q2.4: What is the "Blur App Previews" feature?

When Blur Previews is enabled in Settings, MoodOn blurs your app screen when viewing recent apps in your phone's task manager/app switcher. This prevents people standing near you from seeing your private journal content.

Q2.5: How do I permanently delete my account and data?

You can delete your account and all associated cloud data at any time:

  1. 1
    In the app, go to Settings -> Profile / Account.
  2. 2
    Tap Delete Account and confirm.
  3. 3
    Effect: This immediately and permanently deletes your account profile, all Cloud Firestore database entries, and all uploaded media files (photos, voice notes, drawings) from our cloud servers.

For full deletion details, see our Account Deletion Instructions.

3. Mood Tracking & Journaling Features

Q3.1: How do I log my daily mood?

  1. 1
    Tap the "+" (Add) button on the home screen.
  2. 2
    Select your current mood emoji and clarity level.
  3. 3
    Choose factors influencing your mood (e.g., Work, Family, Health, Sleep, Exercise).
  4. 4
    Add custom tags, written notes, voice recordings, or drawings if desired.
  5. 5
    Tap Save.

Q3.2: How do I record voice/audio notes in my entries?

  1. 1
    When creating or editing an entry, tap the Microphone / Voice Note button.
  2. 2
    Grant microphone permission if prompted.
  3. 3
    Tap Record to capture your voice note and tap Stop when finished.
  4. 4
    You can listen to playback before saving the entry.

Q3.3: How does the Drawing Canvas tool work?

MoodOn includes an interactive digital drawing board that lets you express emotions visually. You can choose pen colors, line thicknesses, glowing effects, and shapes, and save your visual artwork directly attached to your journal entries.

Q3.4: How do I create custom tags?

  1. 1
    Go to Settings -> Tag Manager (or tap + Tag when adding an entry).
  2. 2
    Type your new tag name and select an icon or color category.
  3. 3
    Tap Save. Custom tags help you filter and analyze entries later in your statistics view.

Q3.5: What is the "Year in Pixels" view?

The "Year in Pixels" grid presents a full 365-day color-coded calendar where each pixel block represents your dominant mood for that day. It provides a striking, high-level visual representation of your emotional trends over the course of an entire year.

4. Cloud Backup, Sync & Export

Q4.1: How does Cloud Backup work?

When you sign in with your Google or Apple account and enable Cloud Sync, MoodOn automatically backs up your journal entries, sleep logs, photos, voice notes, and canvas drawings to encrypted cloud storage.

Q4.2: Can I sync my entries across multiple devices?

Yes! Simply sign in with the same Google or Apple account on your other Android devices. MoodOn will synchronize your journal entries and media across devices automatically.

Q4.3: How do I export my journal as a PDF or print it?

  1. 1
    Go to Settings or open the Journal Overview screen.
  2. 2
    Tap Export to PDF or Print Journal.
  3. 3
    Select your date range and layout preferences.
  4. 4
    Save the generated PDF to your device or send it directly to a connected printer.

Q4.4: What happens if I change or lose my phone?

If you enabled Cloud Backup, simply download MoodOn on your new phone and sign in with the same account. All your synced entries and media will restore automatically. If you did not enable Cloud Backup, your data exists only on your old device.

5. Reminders & Notifications

Q5.1: How do I schedule daily journaling reminders?

  1. 1
    Go to Settings -> Reminders.
  2. 2
    Toggle on Morning Reminder or Evening Reminder.
  3. 3
    Set your preferred reminder time.
  4. 4
    Ensure notification permissions are allowed for MoodOn in your phone settings.

Q5.2: Why am I not receiving my scheduled reminder notifications?

Modern Android phones aggressively optimize battery usage, which can suppress background notifications. To fix this:

  1. 1
    Open your phone's Settings -> Apps -> MoodOn.
  2. 2
    Tap Battery or Battery Optimization.
  3. 3
    Select Unrestricted or Don't Optimize.
  4. 4
    Go to Settings -> Troubleshoot Reminders inside MoodOn for additional device-specific guide steps.

6. Subscriptions & Purchases

Q6.1: What features are included in MoodOn Premium?

MoodOn Premium unlocks:

  • Unlimited encrypted cloud storage and automatic backup.
  • Advanced PDF exporting and printing capabilities.
  • Full access to deep mood analytics, stability score breakdowns, and chart filters.
  • An ad-free experience.

Q6.2: How do I manage or cancel my Premium subscription?

Subscriptions are billed and managed exclusively by the Google Play Store:

  1. 1
    Open the Google Play Store app on your phone.
  2. 2
    Tap your Profile Icon at the top right.
  3. 3
    Tap Payments & subscriptions -> Subscriptions.
  4. 4
    Select MoodOn.
  5. 5
    Tap Cancel Subscription and follow the prompts.

Note: Uninstalling the app does not cancel your subscription automatically.

Q6.3: How do I restore my purchase on a new device?

Open MoodOn, go to Settings -> Restore Purchases, and ensure you are signed into the same Google Play account used to make the original purchase.

Q6.4: How do I request a refund?

Refunds are processed directly by the Google Play Store in accordance with Google Play refund policies. You can request a refund through your Google Play Store order history or at Google Play Support.

7. Important Health Disclaimer

Q7.1: Is MoodOn a substitute for medical advice or therapy?

No. MoodOn is a personal self-care, reflection, and mood tracking tool. It is not a medical device, clinical diagnostic service, or healthcare provider. The information, mood scores, and charts provided in MoodOn do not constitute medical or psychological advice, therapy, or diagnosis. Always consult a qualified physician or licensed mental health professional for medical advice or psychological treatment.

Q7.2: What should I do if I am in a crisis or need immediate help?

IF YOU ARE IN AN IMMEDIATE CRISIS, EXPERIENCING SEVERE DISTRESS, OR CONTEMPLATING SELF-HARM, PLEASE IMMEDIATELY CONTACT YOUR LOCAL EMERGENCY SERVICES (E.G., 911 IN US/CANADA, 112 IN EUROPE, 999 IN UK) OR REACH OUT TO A 24/7 CRISIS HELPLINE:

  • US / Canada: Call or text 988 (Suicide & Crisis Lifeline).
  • UK: Call 111 (NHS) or 116 123 (Samaritans).
  • International: Visit Befrienders Worldwide or Find A Helpline to find immediate support in your country.

8. Customer Support

Q8.1: How can I contact customer support or report a bug?

We are here to help! If you have questions, encounter bugs, or wish to share feedback:

We aim to respond to all inquiries within 24 to 48 hours.